Terms and Conditions of 27game – Clear Rules for Hassle-Free Play

By accessing, registering for, or using any service provided by 27game – including Sports Betting, casino games, poker, progressive jackpot, slots, and all other platform products – you confirm that you have read, understood, and fully agree to these Terms and Conditions.

If you do not agree with any part of this document, you should not use the services of 27game. Simply accessing the platform already constitutes tacit acceptance of these terms.

The 27game reserves the right to update these terms periodically. When that happens, the new version will be published on this page with the revised update date. It is the user's responsibility to check regularly for any changes. Continued use of the platform after any update constitutes acceptance of the new terms.

To register and use 27game's services 27game, the user must meet the following requirements:

• Be at least 18 years of age complete;
• Be a Brazilian resident and hold a valid CPF;
• Hold a Brazilian bank account in your own name for deposit and withdrawal purposes;
• Not have been previously banned or suspended from the platform;
• Not be an employee, direct contractor, or close family member of an employee of 27game or any of its game providers;
• Not be located in a jurisdiction where the use of this type of service is expressly prohibited by local law.

The 27game may at any time request supporting documents for identity and residency verification to confirm compliance with these requirements. Failure to submit the requested documents within the established timeframe may result in temporary suspension or account closure.

Each user may hold only one active account on 27game. Creating multiple accounts – regardless of whether different emails, CPFs, or devices are used – is prohibited and subject to immediate closure of all accounts involved, with no refund of accumulated bonus balance.

By creating an account at 27game, you are responsible for keeping your access credentials confidential – especially your password and authentication details. 27game will never ask for your password through any communication channel, including chat or email support.

Any activity carried out from your account is your sole responsibility. If you suspect your account has been accessed by unauthorized third parties, contact 27game 24h support immediately at the 27game for emergency blocking.

The information provided during registration must be truthful, accurate, and up to date. Using false data or someone else's information constitutes a serious breach of these terms and may result in civil and criminal liability under Brazilian law.

All deposits made at 27game are processed in Brazilian reais (BRL). No currency conversion is applied. The deposited amount appears in full in the account balance, with no processing fee deducted for most available methods.

The deposit methods accepted by 27game are exclusively Brazilian:

• Pix – available 24 hours a day, 7 days a week, including holidays. Funds credited immediately upon confirmation;
• Credit and debit card – Visa, Mastercard, and Elo;
• Boleto bancário – settlement within up to 1 business day after payment;
• Mercado Pago and PicPay – deposit integrated through the app;
• TED Transfer – Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian banks with active TED.

The minimum deposit accepted by the 27game is R$ 10.00. 27game may, at its sole discretion, set maximum deposit limits per day or per week based on the user's profile and regulatory requirements.

Deposits made via methods not listed above or originating from bank accounts held in third-party names will be declined or held for investigation. The 27game may request proof of ownership of the payment methods used before releasing the corresponding balance.

The 27game processes withdrawals exclusively in reais (BRL) and only to bank accounts held in the name of the platform account holder. Withdrawals to third-party accounts are not permitted under any circumstances.

The primary withdrawal method is Pix, with an average processing time of up to 5 minutes after the request, available 24 hours a day. For withdrawals via other methods, the timeframe may vary depending on the financial institution involved.

The minimum withdrawal amount is R$ 20.00. 27game may set maximum withdrawal limits per transaction, per day, or per week, which will be communicated to the user in the account area of the platform.

To process withdrawals, the 27game may require identity verification, particularly in:

• First withdrawal made from the account;
• Withdrawals above a certain amount set by the platform;
• Situations where the security system detects unusual activity;
• Cases where the account has not completed the full KYC verification process.

The 27game offers bonuses and promotions periodically for new and existing players. Each offer has specific terms and conditions that must be read before activation. The general rules applicable to all bonuses are as follows:

• Every bonus is subject to a wagering requirement (rollover), which specifies how many times the bonus amount must be wagered before the balance becomes eligible for withdrawal. The specific rollover for each promotion is described on the offer page;
• Bonuses are valid only for bets on eligible markets and games, as specified in the corresponding promotion;
• The 27game may cancel bonuses granted in error or in cases of suspected abuse, fraud, or the creation of multiple accounts to repeatedly claim welcome offers;
• Bonuses are non-transferable between accounts and have no cash value until wagering requirements are met;
• The validity period of each bonus is specified in the respective promotion. Expired bonuses are automatically removed from the account without compensation.

The VIP Program of the 27game works on points accumulated with each bet. The benefits for each tier – Bronze, Silver, Gold, and Diamond – are described on the VIP Program page and may be updated by the platform with prior notice to participants.

Bets placed on the 27game – whether on football (Brasileirão Série A, Copa do Brasil, Libertadores), MMA/UFC, volleyball, basketball (NBB), e-sports, or any other available market – are binding once confirmed by the system. Confirmed bets cannot be canceled or changed by the user, except where the cash out feature is available for that specific market.

For casino games, including slots, progressive jackpot, poker, and crash games, the outcome of each round is determined by random number generation (RNG) algorithms certified by independent laboratories. 27game 27game does not influence these results and has no technical capability to do so.

27game reserves the right to:

• Void bets in the event of an obvious error in the published odds (palpable error);
• Suspend markets when an event is postponed, interrupted, or canceled;
• Limit bet amounts in specific markets for users whose betting patterns have been identified as abusive or systematic arbitrage.

The use of 27game's services 27game must be used exclusively for personal entertainment purposes, in compliance with these Terms and Conditions and applicable Brazilian law.

The following conduct is expressly prohibited:

• Using software, bots, automated scripts, or any tool that manipulates the behavior of the platform;
• Exploiting technical flaws, system errors, or bugs to gain an unfair advantage. Any identified issue must be reported to 27game's support team;
• Placing coordinated bets across multiple accounts to manipulate odds or markets;
• Use the platform for money laundering or any other unlawful activity;
• Harassing, threatening, or insulting other users or 27game's support team through any communication channel;
• Sharing access credentials with third parties or allowing another person to use your account.

The 27game actively monitors anomalous usage patterns. The identification of any prohibited conduct may result in immediate account suspension, balance retention for investigation, and reporting to the relevant authorities as required by law.

The 27game is committed to promoting responsible gaming. We believe entertainment should be a positive, controlled experience. To support that, we provide tools that allow players to manage their own experience on the platform:

• Deposit limits – set daily, weekly, or monthly deposit limits. Once set, they can only be increased after a 7-day cooling-off period;
• Session time limit – receive alerts and automatic breaks when your configured play time is reached;
• Temporary self-exclusion – suspend your account for periods ranging from 1 day to 6 months. During the suspension, no access is possible;
• Permanent self-exclusion – permanent account closure, with no possibility of reversal.

If you believe gambling is negatively affecting your financial, family, or professional life, please contact the support of the 27game to activate any of these tools. Our team is ready to provide guidance and refer you to specialized resources when needed.

Visit our dedicated page on Responsible Gambling for more information on all available tools and support resources.

The 27game handles your personal data in compliance with the General Data Protection Law (Lei nº 13.709/2018 – LGPD). Your registration data, betting history, and financial information are used solely for platform operations, legal compliance, and improving user experience.

27game does not sell users' personal data or share it with third parties without their explicit consent, except when required by law or court order.

You have the following rights regarding your personal data:

• Access to the data that 27game holds about you;
• Correction of incorrect or outdated information;
• Data portability to another service provider;
• Deletion of personal data, subject to the retention periods required by law;
• Withdrawal of consent for processing based on that legal ground.

To exercise any of these rights, please contact 27game's 24h support 27game. Please refer to our Privacy Policy in full for complete details on how we handle your data.

All content available on the platform 27game – including logos, visual identity, texts, interfaces, graphics, sounds, and source code – is protected by intellectual property rights and belongs to 27game or its licensed suppliers.

Reproducing, copying, distributing, modifying, or creating derivative works from any content on the platform without prior written authorization from 27game is strictly prohibited. Use of 27game's brand and visual elements for commercial purposes by third parties is expressly forbidden.

The games available on the platform are the property of their respective providers – NetEnt, Pragmatic Play, Play'n GO, Quickspin, Microgaming, and others – and are licensed to 27game. Users do not acquire any rights over these games beyond the right to use them for personal entertainment as permitted by the platform.

The 27game makes every effort to keep the platform available, stable, and secure. However, it does not guarantee uninterrupted service availability and is not liable for:

• Temporary outages caused by scheduled or emergency maintenance;
• Internet connection issues on the user's end or with their service provider;
• Losses resulting from betting decisions made by the user themselves;
• Indirect, incidental, or consequential damages arising from use of the platform, except where Brazilian law does not permit such exclusion;
• Unauthorized access to the user's account caused by the user's own negligence in safeguarding their credentials.

The user may request voluntary account closure at any time through the 27game 24h support of the 27game. Real balances available in the account – excluding uncompleted bonus balances – will be returned via Pix to the user after the verification process, within up to 5 business days.

The 27game may unilaterally close or suspend an account without prior notice in the following cases:

• Violation of any provision of these Terms and Conditions;
• Registration confirmed with false or third-party information;
• Detection of fraudulent conduct, money laundering, or bonus abuse;
• Receipt of a judicial or regulatory order to terminate the account;
• Extended account inactivity in accordance with the platform's internal policies.

In cases of termination due to serious violations, 27game may withhold the available balance to cover any damages caused to the platform or third parties, as determined by internal review and, where applicable, by judicial ruling.

The 27game may modify these Terms and Conditions at any time, particularly to reflect regulatory changes, product updates, or adjustments to the platform's usage policies.

When significant changes occur, 27game will notify active users via their registered email and/or a visible notice on the platform. The most recent version of the terms will always be available on this page, with the update date shown at the top of the document.

Continued use of 27game's services 27game after new terms are published constitutes acceptance of the changes. If you disagree with any modification, you must close your account before the new terms take effect.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. Any dispute arising from the use of the services of the 27game will first be addressed through the platform's support channels, with the goal of reaching an amicable resolution.

If no agreement is reached, the parties elect the courts of the district of São Paulo, State of São Paulo, Brazil, as the exclusive venue for judicial resolution of any disputes, to the exclusion of any other, however privileged.

The user acknowledges that 27game's services 27game are provided in Portuguese, with operations focused on the Brazilian market, and that all legal communications will be conducted in Portuguese.